When Diabetes Technology Fails
It was New Year's Eve, but the celebratory spirit wasn't the only thing on the mind for some families using continuous glucose monitors (CGMs). In fact, it was quite the opposite when a Dexcom server crashed, leaving many in our Diabetes Community unable to see their CGM data stream or view shared data for remote monitoring. That was the case for Scott E. Kelly and his family in New York, who felt blindsided when the outage suddenly hit without warning from the California CGM manufacturer. Although Dexcom was working diligently over the holiday hours to fix the issue, the company unfortunately didn't communicate that to users out in the field. Kelly's 10-year-old daughter was diagnosed the day after her 5th birthday and has been using a Dexcom CGM with data monitoring on the phone app for several years now, with "amazingly wonderful" results, he says. But he sure wasn't happy with how everything played out over New Year's Eve. "I work